Frequently Asked Questions
Everything you need to know about our curated spirit collection.
How do you ensure the safety of glass bottles during shipping?
We use proprietary, eco-friendly inflatable packaging and double-walled reinforced boxes specifically designed for spirits to ensure your bottle arrives in pristine condition.
Do I need to be present to sign for my delivery?
Yes. By law, all alcohol deliveries require an adult signature (21+ in the US, 18+ in the UK/EU). The courier will check a valid government-issued ID upon arrival.
What is your return policy for rare or vintage bottles?
Due to the nature of our products, we cannot accept returns once the seal is broken. If a bottle arrives damaged or is verified as corked, please contact our concierge within 48 hours for a replacement or refund.
Can I track the temperature-controlled status of my shipment?
For our premium 'Library Reserve' collection, we offer climate-controlled shipping options. You will receive a tracking link that monitors the transit environment to ensure the whiskey is never exposed to extreme heat.
Do you offer international shipping?
We currently ship to over 40 countries. Please note that local customs duties and taxes are calculated at checkout to avoid any unexpected fees upon delivery.
Are the bottles listed on your site currently in stock?
All items marked 'In Stock' are physically present in our climate-controlled warehouse and ready for immediate dispatch. Out-of-stock items can be added to your wishlist for restock notifications.